Local Pickup
We don’t offer any onsite pickups. All orders must be shipped.
Domestic Shipping
Standard Orders
Orders can be placed on our website 24 hours a day, 7 days a week. After your order is processed it takes additional time for packaging, shipping, and delivery. It is our priority to get your orders out to you a soon as possible. Our current processing and delivery timeline is estimated at 4-6 weeks. We understand that timely delivery is crucial to you, and we are wholeheartedly committed to ensuring that your orders reach you as swiftly as possible.
Rest assured, every order is our priority, and our dedicated team is working tirelessly to expedite the fulfillment process. We deeply appreciate your patience and understanding, and we're continuously seeking ways to improve and speed up our shipping procedures. We are grateful for the opportunity to serve you and will always strive to provide you with the best experience possible.
Signature Requirement
For all UPS and USPS shipments of orders over $250.00, a valid signature of a person who is at least 18 years old is required upon delivery. This policy also applies to all 3rd party shipments (Drop-ship orders), and a signature upon delivery is mandatory, even if a waiver has been filled out. We believe this is necessary to ensure the safe arrival of our products to our Health Club Members. A tracking number will be emailed to you once your order has shipped for your convenience.
If a package is returned due to a lack of signature at the time of delivery, it will be subject to a 20% restocking fee. Please note that all shipping charges are non-refundable, and the cost of the restocking fee is included within the Shipping & Handling rates available online.
Lost Packages
If a package is lost during transit, we kindly request that our members contact Yah’ki Awakened Herbal Store as soon as possible to initiate an investigation with the appropriate carrier. Please note that investigation response times usually range from 2-5 business days, but it may take longer in some cases. Once an outcome is reached, Yah’ki Awakened Herbal Store will contact the member to discuss the next steps available.