We don’t offer any onsite pickups. All orders must be shipped.
Standard OrdersProcessing may take up to 5 to 10 business days. Additionally, after your order is processed, it will take some time for packaging, shipping, and delivery. Please allow 7-30 business days from the day after your order was placed (excluding weekends and/or holydays) to receive your order. It’s our priority to get your orders out to you a soon as possible.
We are not responsible for any additional shipping charges on packages received after the specified shipping date determined by USPS. Once your prepared package has been scanned into the post office, USPS assumes sole responsibility for the shipping and delivery time. If you have paid for expedited shipping, please note that expedited shipping only expedites the shipping time overnight after the package is prepared. Expedited shipping does not expedite the processing or preparation of your order, but only reduces the shipping time once your package is ready and complete.
All standard orders shipped within the USA will be shipped via USPS Flat Rate (if the requirements are met, available online ONLY), or USPS Priority mail 2-3 day, depending on the member's request at the time of placing the order. Please note that all orders will be processed in the order they are received.
For all UPS and USPS shipments of orders over $250.00, a valid signature of a person who is at least 18 years old is required upon delivery. This policy also applies to all 3rd party shipments (Drop-ship orders), and a signature upon delivery is mandatory, even if a waiver has been filled out. We believe this is necessary to ensure the safe arrival of our products to our Health Club Members. A tracking number will be emailed to you once your order has shipped for your convenience.
If a package is returned due to a lack of signature at the time of delivery, it will be subject to a 20% restocking fee. Please note that all shipping charges are non-refundable, and the cost of the restocking fee is included within the Shipping & Handling rates available online.
If a package is lost during transit, we kindly request that our members contact Yah’ki Awakened Eye Of Lotus Botanical Health Club as soon as possible to initiate an investigation with the appropriate carrier. Please note that investigation response times usually range from 2-5 business days, but it may take longer in some cases. Once an outcome is reached, Yah’ki Awakened Eye Of Lotus Botanical Health Club will contact the member to discuss the next steps available.
International Shipping Restrictions
Due to restrictions on herbal products and/or Dietary Supplements, we are unable to ship to the following countries:
- Africa (all countries)
- Costa Rica
- North Korea
- United Arab Emirates
Packages To Canada
- Shipments to Canada must be addressed to a Health Club Member and NOT a Company/Business name.
- Orders addressed to a single Health Club Member can only receive up to a 90 day supply within a 90 day period.
Failure to comply will result in the package being held, returned and/or contents removed by Health Canada. Yahki Awakened Eye of Lotus Botanical Club is not responsible for any seized or returned package due to an individual’s non-compliance with Health Canada regulations.
Endangered Species (Canada) CITES
CITES is an agency which monitors the importation of endangered plant and animal species into Canada. Some botanicals are endangered and may be confiscated by customs. Please reference the CITES Endangered Species list before placing your order as we are not responsible for monitoring the list. If your items are confiscated, we will not be responsible for confiscated items.
We encourage all Canadian members to check with customs before placing orders to make sure your orders are in compliance.