Shipping & Pickups
All information and tools on this website are strictly for members only. Use of any of the information given on this website by a non-member is strictly prohibited.
ALL orders placed with Yah’ki Awakened Eye Of Lotus Botanical Health Club must be addressed and shipped to a Health Club Member. All shipping details are verified with registered members. Any orders placed with shipping of any product to a non-member will result in immediate cancellation of the order.
We don’t offer any onsite pickups. All orders must be shipped.
Our processing takes anywhere from 2-30 business days, depending on supplies. We are not responsible for shipping charges or time frames dealing with the postal service. Once we have completed and sealed the package, we then put it into USPS system and drop off and at that point they are responsible for shipping time frame. If you paid for expedited shipping, that only applies to once the package officially ships.
All standard orders shipped within the USA will ship via UPS Ground, UPS Flat Rate (if requirements are met, available online ONLY) or USPS Priority mail 2-3 day, depending on the members request at the time of placing the order. All orders are processed in the order in which they are received.
A valid Signature of a person at least 18 years of age is required upon delivery for ALL UPS and USPS shipments for order over $250.00 All 3rd party shipments (Drop-ship orders) will require a Signature upon delivery regardless of whether the waiver is filled out. We feel this is necessary to ensure our products arrive to our Health Club Members safely. A tracking number will be emailed once an order has shipped for the member’s convenience.
Any returned package due to a signature not being able to be obtained at the time of delivery is subject to a 20% restocking fee. All shipping charges are non-refundable. This cost is included within the Shipping & Handling rates available online.
In the event that a package is lost during transit, we ask that our members contact Yah’ki Awakened Eye Of lotus Botanical Health Club ASAP in order for an investigation to be opened with the appropriate carrier. Investigation response times typically take 2-5 business days, but can take longer. Once an outcome is reached, Yah’ki Awakened Eye Of Lotus Botanical Health Club will be in contact with the member to discuss the next available step.
We strongly suggest that all International Members check with their local customs agency for their Rules & Regulations/Restrictions on the importation of Dietary Supplements and/or our Herbal Formula ingredients prior to placing an order. All International orders MUST be placed in writing, either through our website or via email. Thank you in advance for your understanding and cooperation.
International Shipping Restrictions
Due to restrictions on herbal products and/or Dietary Supplements, we are unable to ship to the following countries:
Packages to Canada
Due to Health Canada’s policies, we are only able to ship to Canada under the following conditions:
Shipments to Canada must be addressed to a Health Club Member and NOT a Company/Business name.
Orders addressed to a single Health Club Member can only receive up to a 90 day supply within a 90 day period.
Failure to comply will result in the package being held, returned and/or contents removed by Health Canada. Yahki Awakened Eye of Lotus Botanical Club is not responsible for any seized or returned package due to an individual’s non-compliance with Health Canada regulations.
Endangered Species (Canada) CITES
CITES is an agency which monitors the importation of endangered plant and animal species into Canada. Some botanicals are endangered and may be confiscated by customs. Please reference the CITES Endangered Species list before placing your order as we are not responsible for monitoring the list. If your items are confiscated, we will not be responsible for confiscated items.
We encourage all Canadian members to check with customs before placing orders to make sure your orders are in compliance.