Shipping & Pickups

Local Pickup

We offer local pickups for customers who have consultations at our local clinics only. If you have a scheduled consultation, you may pick up your order the same day of your consultation. 

Standard Orders

Orders can be placed on our website 24 hours a day, 7 days a week. After your order is processed it takes additional time for packaging, shipping, and delivery. It is our priority to get your orders out to you a soon as possible. Our current processing and delivery timeline is estimated at 30 business days. Our business days are Monday - Friday, 9am - 5pm CST. We understand that timely delivery is crucial to you, and we are wholeheartedly committed to ensuring that your orders reach you as swiftly as possible.

Rest assured, every order is our priority, and our dedicated team is working tirelessly to expedite the fulfillment process. We deeply appreciate your patience and understanding, and we're continuously seeking ways to improve and speed up our shipping procedures. We are grateful for the opportunity to serve you and will always strive to provide you with the best experience possible.

We are not responsible for any additional shipping charges on packages received after the specified shipping date determined by USPS. Once your prepared package has been scanned into the post office, USPS assumes sole responsibility for the shipping and delivery time. If you have paid for expedited shipping, please note that expedited shipping only expedites the shipping time overnight after the package is prepared. Expedited shipping does not expedite the processing or preparation of your order, but only reduces the shipping time once your package is ready and complete.

 

All standard orders shipped within the USA will be shipped via UPS (at various shipping rates), USPS Flat Rate (if the requirements are met, available online ONLY), or USPS Priority mail 2-3 day, depending on the member's request at the time of placing the order. Please note that all orders will be processed in the order they are received.

Signature Requirement

For all UPS and USPS shipments of orders over $250.00, a valid signature of a person who is at least 18 years old is required upon delivery. This policy also applies to all 3rd party shipments (Drop-ship orders), and a signature upon delivery is mandatory, even if a waiver has been filled out. We believe this is necessary to ensure the safe arrival of our products to our Health Club Members. A tracking number will be emailed to you once your order has shipped for your convenience.

If a package is returned due to a lack of signature at the time of delivery, it will be subject to a 20% restocking fee. Please note that all shipping charges are non-refundable, and the cost of the restocking fee is included within the Shipping & Handling rates available online.

Lost Packages

If a package is lost during transit, we kindly request that our members contact Yah’ki Awakened Herbal Store as soon as possible to initiate an investigation with the appropriate carrier. Please note that investigation response times usually range from 2-5 business days, but it may take longer in some cases. Once an outcome is reached, Yah’ki Awakened Herbal Store will contact the member to discuss the next steps available.

 

As of March 1, 2024, Yah'ki Awakened Herbal Store, located in the United States of America, no longer ships internationally. We apologize for the inconvenience. For previous orders, processed before March 1, 2024, please be aware that Yah'ki Awakened Herbal Store, located in the United States of America, is not liable for covering international customs fees or import duties when shipping our products to destinations outside of the United States. Customers are responsible for any customs and import-related charges imposed by their respective countries. We advise customers to contact their local customs authorities to inquire about any potential fees or taxes associated with their orders.