Returns, Refunds and Cancellations
All information and tools on this website are strictly for members only. Use of any of the information given on this website by a non-member is strictly prohibited.
ALL orders placed with Yah’ki Awakened Eye Of Lotus Botanical Health Club must be addressed and shipped to a Health Club Member. All shipping details are verified with registered members. Any orders placed with shipping of any product to a non-member will result in immediate cancellation of the order.
All Sales are Final
All herbal compounds are custom made and cannot be sold to other another person.
We do not accept returns, refunds, or exchanges. If your purchased item(s) is/are damaged in transit, a new package will be sent out upon return of the damaged package. Please complete the Damage Form within 7 days of receiving your package. You may also send an email to [email protected] if you choose not to fill out the form. Please include your name, a detailed description of the damage with photos, the order number and tracking number.
We do not issue refunds on any premium membership subscription purchases whatsoever. You are free to downgrade, pause or cancel your Melanin Gold or Melanin Silver membership at any time. If you are having issues accessing your membership account, you must fill out a membership issues ticket and our memberships department will assist you.
Customers will be reimbursed for the returned shipping of damaged packages. upon receipt of the damaged package, a replacement will be sent out if available. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your returned item will be received.
If a replacement is not available, we will refund the full purchase price of your package. If your package is no longer available, your refund will be processed within seven (7) business days. A credit will automatically be applied to your credit card or original method of payment.
REFUNDS ARE ONLY HONORED FOR REPLACEMENT OF DAMAGED PACKAGES THAT ARE NO LONGER AVAILABLE.
Late or missing refunds (if applicable)
If you haven’t received a refund yet and it has been at least seven (7) business days, first check your bank account or credit card account. It may take some time before your refund is officially posted. Refund processing times vary for different banks and credit card companies. If your refund has not posted within 14 days please contact us at [email protected]
Lost or Stolen Packages
Yah’ki Awakened Eye Of Lotus Botanical Health Club is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Yah’ki Awakened Eye Of Lotus Botanical Health Club will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate the missing package.